Our support for technical problems with our softwares can be required only by a demand e-mail and can be rendered only to users that have got a valid maintenance contract.

To receive technical support, write to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

• The reasons of a Demand E-mail System
  1) This system allows our technicians to share the assistance management, as to assure the best and fastest service.
  2) It permits to keep track of every requests made from a client and to filing technical troubles, in order to improve our software and its functionalities.
  3) It allows to take account of every specific problem giving special attention.

• How to write the demand e-mail correctly
  The e-mail has to detail as much as possible the problem. Often, is useful to send some screen-shots that show error messages or difficulties in making some processes.

• Our feedback
  Once we get your e-mail and after evaluating the problem, we will decide the best way to contact you (by phone or e-mal)
  Every request of technical assistance will be evaluated depending on its urgency. In any way, we will render our support within a working day.